QUESTIONS AND ANSWERS WHATS2B
Here is a series of Frequently Asked Questions about the Software and its use with All Answers and Information
FREQUENT QUESTIONS
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Can I Use Whats2B with Different Phone Numbers?
No. As with WhatsApp itself, our software is also associated only with a Number.
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Can I Link My Phone's Address Book to Whats2B?
Yes. You have access to your WhatsApp address book. You can also import any csv, xls, xlxs or Rest API file into your Whats2B address book. The important thing is that you respect the canons of the Whats2B address book: Number, Name, tag1, tag2, tag3, tag4, tag5, Email, Date, Data2.
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Can I Use Whats2B on MAC and Safari?
YES. Our software also works with the MacOS operating system.
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How Many Messages Can I Send with Whats2B?
There is no limit to the messages you can send with Whats2B. The time to send a message varies depending on the performance of the connection.
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Can I Send a Message to an Unregistered Number on my SmartPhone?
Yes. With our software it will be possible to send messages to anyone even to numbers not registered in our WhatsApp address book or that have not registered our number in their address book.
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Can I Integrate Whats2B to My Existing DATABASE?
YES. it is possible to integrate our software with services such as ZAPIER, INTEGROMAT, etc. Through a Folder (or any CLOUD folder) on the PC and a Simple Procedure. You can also purchase the Rest API module.
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Can I Unsubscribe a Number from a Sequence of Scheduled Messages?
Yes. We have provided a customizable automatic unsubscribe word that deletes the contact and all its connections (such as scheduled messages, etc.).
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Can I still use My PC while running Whats2B?
Yes. All Whats2B processes are in the background, so you can safely use your PC in a normal way and our software and it will take care of automating your WhatsApp marketing!
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Can I still use My SmartPhone / WhatsApp while running Whats2B?
Yes. Whats2B is a software that uses WhatsApp web interface so you can continue to use your smartphone as if nothing had happened while our software and it will automate everything!
PRICES, LICENSES, PAYMENTS
- How does the payment in installments work?
You can divide the complete cost of the license into 12 installments *, at the end of the last installment the license will remain with you and you will NOT have to pay anything. However WHATS2B is not a Service but a Product. It is not a Monthly Licensed Software (Saas), the License Remains LIFETIME!
- What is the Difference Between the Installments and the LIFETIME Offer?
With the installment payment, however, divide the complete cost of the software into 12 payments and in the end the license will be yours forever.
- What are the Accepted Payment Methods?
We only accept ONLINE Payment Methods and therefore Through Paypal or Credit Card (with Paypal).
- Are there any other Payments once a License has been purchased?
NO, Both in the case of single or installment purchase, our license is LIFETIME, once purchased it will be yours forever including all future updates and 12 months of assistance๐๐
- Can I upgrade to the FULL version or MULTI-LICENSE at any time?
Of course! If you buy the LITE version now you can upgrade to higher plans at any time by paying the difference for the upgrade.
- Is a Demo or Trial Available?
Of course, you can request a FREE 14-day TRIAL License to evaluate the version you want to buy (LITE or FULL).
- Can I continue to use Whats2B if I am banned from WA?
No. If you are banned from WA It is probably because you are also misusing our software.
DOWNLOAD, INSTALLATION AND FIRST START
- How to Download Whats2B?
Hello WhatsApp Marketer and Welcome to Whats2B!
- How to Install Whats2B?
Proceed to install Whats2b, just extract it from the folder or directly from the ZIP file you can simply click on the installation file, accept terms and conditions to install the software.
- How to access Whats2B?
At this point the software will start and you will find yourself in front of the login screen.
- How to Connect My WhatsApp Account to Whats2B?
To access WhatsApp Web on Whats2B, you need to use your phone to frame the QR code.
HOME: TOOLS AND SETTINGS
- How to use the SIDE BAR?
In the sidebar, which is the toolbar, there are all the tools that our software gives you and therefore:
- How to use the TOP BAR?
In the Top Bar you will find the button that can reduce the bar in order to give us a very wide view on the web.
- How to use the BUTTON BAR IN CHAT?
As for the chat bar, there is the possibility of:
- How to use the SETTINGS PANEL?
at the top right is the W2B settings menu.
THE HEADING
- How to Create a Contact?
Just click on the button to create a new contact. Enter the name, You can manage the surname separately, The telephone number, the Mail, the dates. You can also define TAGs that can profile your users.
- How to Create Import a CSV File?
Let's see now how to create and import a CSV file and then how to create it from scratch directly from excel.
- How to access the WHATSAPP DIRECTORY?
You have access to your device data and all phone numbers you have had contact with.
- How to change one or more contacts?
To modify any field of your contact: just click twice inside the field directly from the table, enter the text or modify and click on send, at this point you have the direct modification on the address book table.
- How to use the BLACKLIST?
By selecting a contact that you want to be sure not to contact even by mistake (on WhatsApp it is very important not to be invasive) then you can put it in the blacklist.
- How to Export the Whats2B Address Book?
You can export the entire whats2b address book to your PC or just some of the contacts by selecting them and clicking on the export button.
SEND / PROGRAM MESSAGES
- How to Format the Message Text?
In the message section we can assign a title to each of our messages (or not). we can insert the text of the message and we can format it in a simple way with dedicated buttons.
- How to Insert Attachments in the Message?
We can add attachments directly from our PC and therefore any type of file.
- How to use the special attachments?
You will be able to add whatsapp attachments:
- How to manage the recipients of the message?
In the Recipients Management Panel on the left, you can simply enter phone numbers and associate a name regardless of the address book you have generated in the software.
- How to use the conditions for sending the message?
The conditions are directly linked to the address book in the software so you can generate conditions to enforce when sending.
- How to Connect an Automation from the Send Panel?
You can directly send to any number of your list an automation that maybe consists of several messages (followup). Selecting connect the automation instead of sending the message.
- How to Program a Message?
You can schedule the message when you don't want to send it right away but want to send it on a specific date and time.
- How to save a draft of the message?
You can save a draft of your message by clicking on Save Draft you will find it in the message management and you can manage it.
MESSAGE MANAGEMENT AND ANALYSIS
- How to Manage Sent Messages?
You can Manage and Analyze any message the software has sent or programmed, or drafted.
- How to manage scheduled messages?
Every single programmed message has a specific management you can see the preview of the message, you can see the date of sending, modify it, delete it.
- How to Manage Drafts of Messages?
Every single message in draft has a special management you can see the preview of the message, you can manage it, modify it, delete it.
- How to access the Message Analysis?
You can have the analytics of the messages and therefore all the messages that have been sent by the software.
- How to Delete Messages?
By selecting one or more messages at the top of the bar, the trash icon will appear, click and permanently delete the messages
QUICK MESSAGES
- How to Create a Quick Message?
Quick messages are templates of messages that you can have in memory so that you can quickly send them to the contact via different ways.
- How to Import Export one or more Models?
Quick messages are also exportable / importable so you can export the message and then re-import it because maybe you have changed software location and so on.
- How to Edit a Quick Message?
Select the Message and click on the Edit button at the top right.
- How to Delete a Quick Message?
Select the Message and click on the delete button at the top right.
- How and Where to Use a Quick Message?
- You can call up a quick message directly in the contact's chat You can take advantage of this option to go and send a message quickly to some numbers in the phone book then through the message sending panel again using the shortcut buttons. You can call up quick messages directly also in the automations in the message node.
AUTOMATIONS
- How to Create a Flow of Automations?
Just Click on NEW FLOW. You will have to assign a different title to your automation and save it: it will appear in the list on the right to manage it.
- The Nodes of the Flow
As we said you can create a sequence of actions that you can call nodes.
- The Branches of the Flow
There are two different actions on each node:
- How to Edit / Manage / Delete Nodes?
You can modify the node itself by clicking on the Pencil you will find yourself in the management panel where you can also delete it.
- The INFORMATION of the Nodes
each node a color so you can easily recognize it.
- How to Modify / Manage / Delete Automation Flows?
You can manage and modify the node itself by clicking on the Pencil you will find yourself in the management panel where you can also delete it.
- How to Enable / Disable a Stream?
click on the switch at the top right of the automation panel
- How to Manage Subscriptions to a Flow?
the subscription to the flow can be precisely controlled.
- How to Duplicate a Stream?
You can copy the stream and then have a template of it but it won't copy the keywords because you can't create two keywords that are the same. It will also not save the attachments we have in messages.
- How to Import a Stream?
Click on the Import Keys in the Top Left, choose the Json File and click on Open. Click on Save.
- How to View / Manage Active Automations?
Each time a user subscribes to an automation, you can track them with the button at the top right of the automation active.
- The Template Store
A Package of Automation and Quick Messages for a Complete WhatsApp Marketing Strategy. Save Time and Optimize Results!
AUTOMATION EXAMPLES (TEMPLATES)
- How to Create a Registration CHATBOT?
A Complete Acquisition Sequence to Subscribe Your Users to Your WhatsApp Channel and more! Contains 2 Remarketing Messages to increase the Final Conversion Rate!
- How to Set Up Remarketing Actions?
The concept is that if a contact takes an action that we expect but does not continue with the next one within a certain period of time, we can create conditions to automatically recontact the user with a message to stimulate him to move forward.
- How to Create a Registration FOLLOWUP?
We recommend creating the nodes in parallel so that if any node fails, the others will be independent and the entire automation will not be blocked.
- How to Create a Menu for your CHATBOT?
Create an automatic reply message (in the settings panel) that replies to any word that does not correspond to your active automation and enter the various automation options with a choice menu.
- How to Automate a Reservation?
Use Regular Expressions to Recognize Complex and not Fixed but Variable Keywords, such as a date, an email, a username, etc.
- How to Use Regular Expressions (REGEX)
Regex Guide
I WIDGET HTML
- How To Use Api WA Link Generator?
1 - ENTER YOUR NUMBER AND A TEXT
- How to Create a LEAD GENERATION Widget?
1 - Customize the Script with YOUR PHONE NUMBER and any TEXT you WANT TO RECEIVE and Generate Your Click-To-Chat WhatsApp Link.
- How to Create a LIVE CHAT Widget?
1 - Customize the Script with YOUR PHONE NUMBER and automatically generate your WhatsApp Click-To-Chat Link.
- How to Integrate the Widget on My Site?
Paste the HTML code above the tag closing on your website.
DYNAMIC FORM
- How to create a FORM?
Create a Mini LANDING PAGE THANKYOU PAGE to acquire your users on WhatsApp in an EASY way and with a WOW EFFECT!
- Header: Image, Title, Description, Settings
Start with the image. So you can customize your own image.
- The fields of the form and the link with the ADDRESS BOOK
With the settings button you can actually have a deeper management of the field and then for example give an info for the input, make the field mandatory or not, or enable or disable the field.
- Header&Footer del Form
You can also customize the header and footer of the form page so you can practically insert tracking codes rather than your own customizations, for example a YouTube video directly integrated via the integration code.
- La Thank You Page
You can customize the thankyou page which as you know in marketing is very important.
- The SOCIAL Widget
You can insert links to your social networks in the Widget: Facebook, Instagram and your web page.
- How to Connect an Automation to the Form?
You can directly select an automation of your w2b and link it to the registration of the FORM.
- The CONFIRMATION message
You can customize the direct confirmation message which you can enable and edit.
- The List of Forms
By saving the form you will find the title of the form in the side list.
- Lists of Users registered in the FORM
By clicking on the name of the form in the list you will get the list of users subscribed to that form.
- The link of the FORM
Each form will have its own link that you can use wherever you want. (we recommend Bit.ly or similar services to customize it)
- Opt-in WhatsApp
the FIRST OPT-IN directly on WhatsApp
BASIC INTEGRATIONS
- How to Connect a Folder to Whats2B?
The basic integrations can be found in the settings menu with the integration folder.
- The SENDNOW Template
You can use this Template to send an Instant Message with Whats2B.
- The AUTOMATION Template
You can use this Template to Connect a Whats2B Automation
- How to connect ZAPIER to Whats2B?
As a Final Step, create a txt file in the cloud folder selected in whats2b and following the formatting of the custom templates, insert it in the cloud folder.
- Other Uses
For example, if you have a local database, you can assign any folder to integrate with whats2b to replicate the same steps done with the txt templates
API INTEGRATIONS
- Address Book API
You can connect your database directly to the Whats2B address book via REST API
- Messages API
You can send instant messages from your database directly with Whats2B via REST API
- Automation API
You can Connect Your Database directly to Whats2B Automations via REST API
- API Form Dynamics
You can link your FORM subscriptions to your database via the REST API
- Api Dati IN/OUT (Webhook)
You can use Wekhook instead of a REST API and manage the incoming data from your webhook directly from Whats2B
PLEASE NOTE: WHATS2B is not connected to the WhatsApp company (WhatsApp Inc. and / or WhatsApp Ireland Limited) or any other company of the Facebook companies. All other trademarks are the property of their respective owners. There are no particular contractual relationships between WHATS2B and the messaging platforms relating to the provision of services by WHATS2B to its customers.
DISCLAIMER
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